PUBLIC NOTICE: CONSUMER RIGHTS AND ONGOING INQUIRY

2026-04-08

Understanding Consumer Rights and Business Obligations

The Competition and Consumer Protection Commission (“the Commission”) wishes to remind members of the public that the law provides for fair, transparent, and honest conduct in the marketplace. Consumers are entitled to receive accurate and sufficient information about goods and services to enable them to make informed decisions.

In particular, businesses are required to clearly communicate key terms relating to their services, including operating hours, conditions for access, pricing, and any limitations that may reasonably affect a consumer’s decision to engage with the service. Where such information is provided, it should be truthful, clear, and not misleading.

The law further prohibits unfair trading practices, including misleading representations, false or incomplete disclosure of material information, and conduct that may be considered unconscionable. These provisions are designed to promote fairness, accountability, and confidence in the marketplace for both consumers and businesses.

Consumers are also encouraged to seek clarification where information is unclear and to report concerns where they believe their rights may have been infringed.

Ongoing Inquiry into Reported Incident

The Commission has taken note of public discussions circulating on social media regarding an incident at Livingstone Crocodile Park, where it is alleged that a family was denied entry shortly before the advertised closing time.

The matter has generated public interest and varying views, particularly concerning access to services and adherence to stated operating hours.

The Commission wishes to inform the public that it has instituted an inquiry into the matter and is actively engaging to verify the facts and assess the issues raised. The Commission recognises the ongoing public debate but emphasises that any determination as to whether there has been a violation of the law will only be made after a thorough and objective review of all relevant facts and evidence.

The Commission will provide an update to the public at an appropriate time. The Commission remains committed to promoting fair trading practices and safeguarding consumer rights across all sectors of the economy.

CCPC

PR Unit